AQUILA PRIVATE GAME RESERVE & SPA AND INVERDOORN PRIVATE GAME RESERVE TERMS AND CANCELLATION POLICY:
SPECIALS AVAILABLE VIA THE BOOKING PORTAL:
- Until 25th June 2021
- Half day safaris offered at Aquila on Friday’s and Saturday’s only
- Limited 2 night weekend specials only valid via the Aquila Specials website
- All other safari services and experiences are 30% off
7 Days a week:
- Half day safaris offered at Aquila only
- All safari stays and experiences are 30% off
- Pay to stay 3 – valid Sunday to Thursday only
- Ramadan Safari Stays – valid 7 days a week until 12 May 2021
General terms and validity:
- The offer is available on bookings for arrival until 25 June 2021, unless otherwise stated.
- The discounted offers are only valid for direct bookings via the Aquila or Inverdoorn website booking portals.
- The discount is automatically calculated on the portal.
- Bookings must be paid in full to qualify for the discount.
- The special offer cannot be used in conjunction with any other special offer.
- The discount cannot be exchanged for cash.
- The sale is not applicable on existing bookings.
- The standard Aquila Collection terms and conditions of visit and cancellation policy applies.
- The sale is subject to availability.
- No refunds for any services unused.
- The sale excludes any gratuity, beverages, additional activities and services and any other personal extras (like laundry, phone service etc.)
- The offer is not available to trade. Please contact the trade division for trade deals.
- Aquila Collection reserves the right to terminate the promotional offer with reasonable notice.
Cancellation and refunds:
- Guests making travel and booking arrangements with the Aquila Collection must have their own personal or business travel insurance to support any cancellation or curtailment of their booking.
- No Verbal cancellations will be accepted. Only written cancellations will be accepted. Please ensure that you receive an acknowledgement of your cancellation from reservations via email@example.com or firstname.lastname@example.org
- No refunds for late check-in / arrival or early check-out.
- No refunds for services not used while at any of the premises.
- The Aquila Collection reserves the right to charge:
- 30% cancellation fee on the total booking if cancelled 22 days to 30 days prior to arrival.
- 50% cancellation fee on the total booking if cancelled 8 days to 21 days prior to arrival.
- 100% cancellation fee on the total booking if cancelled 7 days or less prior to arrival.
- 50% penalty fee if postponed within 7 days of arrival
- 30% penalty fee if postponed 7 – 14 days of arrival
- Penalty free postponement on bookings 14+ days before arrival, valid until 15 December 2021
- Covid19 penalty free cancellations will only be accepted on presentation of an official positive PCR test result.
Conditions of visit:
These provisions are important and you should read them and ensure that you understand what they mean. If you do not understand anything contained in these provisions, please speak to a hotel manager, who will explain them to you and answer any questions that you may have.
- No payment on arrival and no account arrangements will be accepted.
- All guests must have a valid booking number issued by the Head Office reservations office.
- All guests are subject to a security check-in on arrival. In the immediate post-lockdown period this may include a Covid19 pre-entry screening.
- All guests must sign an indemnity form at the security checkpoint before entry.
- Unpaid accounts are subject to interest. Interest and collection fees and costs may be charged at maximum legally allowable rates on overdue accounts.
- Any damages to rooms or hotel property and any outstanding payments due may be deducted from the guests credit card we have pre-authorised.
- Accommodation is provided on a cash basis. Your account must therefore be settled in full on arrival. You are responsible for payment for the full period reserved, even if your stay is cut short for any reason whatsoever. In the event of the account not being settled for any reason whatsoever, you hereby hold yourself personally responsible for all costs of whatsoever nature relating to your accommodation at the hotel. You also agree to pay all legal fees incurred as a result of failure to pay your account when it’s due for payment.
- No animals, food or beverages of any kind may be brought onto the premises.
- All rooms and facilities are non-smoking. You will be liable for a fine if you are found smoking in any non-smoking area on the premises.
- All rooms contain electronic safes. All use of these safes is entirely at your own risk.
- All vehicles are parked on the premises at your own risk.
The Aquila Collection has the right to request deposits in advance to secure your stay. In the event that you cancel any reservation, we will be entitled to charge a reasonable cancellation fee, the amount of which will be dependent upon the length of notice of cancellation provided by you – as well as our ability to secure alternative guests for the room reserved for you.
The use of Aquila Private Game Reserve and Inverdoorn Private Game Reserve is entirely at your own risk and you assume full responsibility for any risk or loss to person or property resulting from your stay at Aquila or Inverdoorn and our use of the premises and the facilities.
All entry is subject to acknowledgement and signature of the Aquila Private Game Reserve & Spa or Inverdoorn Private Game Reserve indemnity form.