Guest Relations / Reception

A well-established Tourism Company in Cape Town requires an experienced Guest Relations / Reception to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction.

Responsibilities are:

  • Providing exceptional service to guests
  • Implementing plans to improve customer satisfaction
  • Assisting with guests’ queries/disputes
  • Resolving complaints effectively
  • Sharing tips with the team to enhance customer service
  • Handling the arrival and departure of guests
  • Acting as a communication hub between guests and team members
  • Informing guests about updates of services
  • Providing reports to senior manager on the activities

Requirements are:

  • Experience as a Guest Relations or Hospitality Manager
  • Excellent customer service skills
  • Knowledge of the hospitality industry
  • Familiar with ERP and MS Office software’s
  • Great leadership skills
  • Effective communication skills
  • BA/BSc in Hospitality٫†Business or a related field
  • PMS System user essential



  • End date 25 March 2023
  • If you haven’t heard from us within 10 days, consider your application unsuccessful.

Apply for this role

Aquila Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.