Guest Relations / Reception

A well-established Tourism Company in Cape Town requires an experienced Guest Relations / Reception to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction.

Responsibilities are:

  • Providing exceptional service to guests
  • Implementing plans to improve customer satisfaction
  • Assisting with guests’ queries/disputes
  • Resolving complaints effectively
  • Sharing tips with the team to enhance customer service
  • Handling the arrival and departure of guests
  • Acting as a communication hub between guests and team members
  • Informing guests about updates of services
  • Providing reports to senior manager on the activities

Requirements are:

  • Experience as a Guest Relations or Hospitality Manager
  • Excellent customer service skills
  • Knowledge of the hospitality industry
  • Familiar with ERP and MS Office software’s
  • Great leadership skills
  • Effective communication skills
  • BA/BSc in Hospitality٫†Business or a related field
  • PMS System user essential

 

Application:

  • End date 25 March 2023
  • If you haven’t heard from us within 10 days, consider your application unsuccessful.

Apply for this role

Address(Required)
Upload your profile picture, resume and covering letter in .pdf, .doc or .docx format
Drop files here or
Accepted file types: pdf, doc, docx, jpg, gif, png, Max. file size: 25 MB, Max. files: 3.
    This field is for validation purposes and should be left unchanged.

    Aquila Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.