Job Category:Â Call Centre Management
Location:Â Cape Town, Aquila Collection 2 Highveld Road, The Waterkant, Greenpoint
Schedule:Â Full-Time
Located Remotely?:Â No
Relocation?:Â No
Position Type:Â Management
Application closing date: 20 March 2023
If you have not heard from the recruiting team by the 30th of March 2023, your application has been unsuccessful
JOB SUMMARY
A Call Centre Manager is a professional in charge of hiring, training, and managing staff to handle customer service issues. They set, meet, and exceed goals by providing customers excellent service and helping motivate their team to do the same using key metrics.
Position responsible for all the operations of Call Centre/Central Reservations department. Oversees Call Centre Agents and Administration Staff. Ensuring Guest and Employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable Reservations procedures and rate structures.Â
JOB BRIEF
We are looking for a skilled Call Centre Manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent Call Centre Manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a Call Centre Manager, you must also have excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
RESPONSIBILITIES
REQUIREMENTS AND SKILLS
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Application:
Aquila Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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