A well-established Tourism Company in Cape Town requires an experienced Guest Relations / Reception to join our company. You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests’ enquiries and resolve any unsatisfaction.

Responsibilities are:

• Providing exceptional service to guests
• Implementing plans to improve customer satisfaction
• Assisting with guests’ queries/disputes
• Resolving complaints effectively
• Sharing tips with the team to enhance customer service
• Handling the arrival and departure of guests
• Acting as a communication hub between guests and team members
• Informing guests about updates of services
• Providing reports to senior manager on the activities

Requirements are:

• Experience as a Guest Relations or Hospitality Manager
• Excellent customer service skills
• Knowledge of the hospitality industry
• Familiar with ERP and MS Office software’s
• Great leadership skills
• Effective communication skills
• BA/BSc in Hospitality٫†Business or a related field
• PMS System user essential

Application:

• End date 25 March 2023
• If you haven’t heard from us within 10 days, consider your application unsuccessful.