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Frequently Asked Questions

Check-in time?

Overnight guests may check into their rooms strictly at 14h00. We invite guests to enjoy lunch before check in, at any time from 12h00. Guests may also enjoy swimming and the pool area.

Check-out time?

Check out is at 10h00 for overnight guests.

Is reception open 24 hours?

Yes, reception service is available 24 hours.

Which languages are spoken at reception?

English and Afrikaans

Can I leave my luggage?

Yes, we can look after your luggage. If at check in your room is not ready yet or in case of early check out after. We will store your luggage free of charge on your check-in and check-out days.

Do you provide return transfers from Cape Town?
Yes we do at an additional charge of R940.00 per person for our Daytrip safari’s and an additional charge of R1360.00 per person for our Overnight Safari’s.
What do I bring with when coming to Aquila Game Reserve?
PLEASE REMEMBER TO ADD YOUR BOOKING REFERENCE NUMBER WHEN MAKING PAYMENT VIA EFT/BANK TRANSFER: AQ
Please remember to bring with proof identification when visiting for an overnight stay.
AQUILA EMAIL DISCLAIMER
If you are not the intended recipient of this e-mail, then:
  1. please notify the sender of this e-mail immediately by return e-mail or telephone and immediately delete this message;
  2. you may not print, store, forward or copy this message or any part thereof or disclose or allow information in this message to be disclosed to any other person or third party.
The information in or attached to this e-mail message is confidential and may be subject to legal privilege and client confidentiality.

We cannot be held liable for any harm or loss resulting from malicious software code or viruses in this message or attachments, including data corruption resulting therefrom. None of our employees or representatives are permitted to send unsolicited messages (i.e. “spam”) and our company cannot be held liable therefore. If you regard this message as spam, please inform us immediately by sending an e-mail to webmaster@aquilasafari.com.

Unless otherwise agreed:
  1. we are only deemed to have received an e-mail once we have confirmed receipt thereof to you;
  2. we are only deemed to have sent an e-mail once reflected as “sent” on our e-mail server.
If this message contains offensive, derogatory or defamatory statements or materials, it means the message has been sent outside the sender’s scope of employment with us and only the sender can be held liable in his/her personal capacity. This disclaimer applies to our original message, any attachments and all subsequent messages or attachments we may send.
If you have any questions on the above disclaimer, please contact Aquila Private Game Reserve CC on (021) 430 7260 or e-mail us on webmaster@aquilasafari.com.
Western Cape Water Crisis
The Western Cape of South Africa is experiencing its worst drought in decades and guests are urged to please use water sparingly while visiting Aquila.
Can I use my drone when visiting at the reserve?
Please note that under no circumstances will drones be allowed at the game reserve.
Do you have an age restriction for children?
We do not have any age restrictions for children doing our game drives, but there would be an age restriction of 16 years old and weight restriction of 95kg’s for our Horseback or Quadbike safari options.
How long is the drive from Cape Town to the reserve?
It would be an approximately 2 hour drive from Cape Town to the reserve
What would be included in our Overnight Stay at Aquila?
12h30 - Welcome drinks at Aquila – Please note that the same itinerary repeats itself daily
12h30 - Buffet Lunch
14h00 - Check in to Cottage
16h30 - 2hr to 3hr Game Drive
19h30 - Buffet Dinner
06h00 - Game Drive and visit to ARC
08h00 - 09h00 - Buffet Breakfast
10h00 - Check Out of Cottage
10h00 - 11h30 - Time at leisure
12h30 - Depart for Cape Town
Would we be able to swap one of our game drives for another activity as part of our Overnight Stay?
Yes, you are welcome to swap one of your game drives for one of our other activities at an additional charge of R965.00 per person per Horseback Safari or R1180.00 per person per Quad Bike Safari.
Can I self drive through the reserve?
No, all our game drives are guided. The safari is led by an experienced guide who will share exciting inside-story facts about your surroundings - easily rousing your inner wild side.
What is ARC?
ARC (Aquila Rehabilitation & Conservation Centre) is situated on a separate piece of land directly opposite the main entrance of Aquila Private Game Reserve. Aquila has donated the stretch of land to ARC and has also invested over R1 million building a large outdoor sanctuary comprising of several 1 hectare fenced camps where these once doomed “canned lions” can live out the remainder of their lives.

ARC is a non-profit section 21 company (No 2004/011009/08) and guests visiting Aquila are invited to visit the Centre free of charge.
How long in advance do I have to book?
Bookings are subject to availability. Availability does change by the hour. We would suggest you book and pay the deposit as soon as possible to avoid disappointment.
How certain are you that we will see the Big 5?
Our safari guides are very experienced, and have been with Aquila for quite a while. They try spotting as many of the Big 5, as well as other animals indigenous to the land, as possible. We do know that for many of our guests, to see the big 5 is a once in lifetime experience, hence we go the extra mile.
Apart from the game drives, what else is there for kids to do?
Game Drives
Jungle Gyms
Play Stations and Mini Golf
Horseback Rides.
What are the differences between your Premier Cottages and Standard Karoo Cottages?
Premier Cottages
There are just five premier luxury chalets, each a swank style and equally exclusive. Chalets are privately situated and have been built into the hillside of the reserve.
Chalets combine natural rock elements, wood and stone - creating a definite back to nature ambiance. The en suite bathrooms include; twin hand basins, a toilet, bathtub, and outdoor shower. The honeymoon suite boats a Jacuzzi.
Each unit opens up onto a private patio, which is perfect for frosty cocktails on hot summer nights. On colder evenings, most guests curl up on the plush furniture, in front of the chalet log fire.
Premier safari lodge accommodation is hopelessly charming - a bush pleasure rarity.

Standard Karoo Cottages
Accommodation is also a collection of semi detached units. Chalets have thatch roofs and feature exterior stone work.
Each unit is a unique contemporary African design.
In keeping with the design and flow of the architecture at Aquila, the Standard Cottages do not compromise the experience or the standard.
Each has its own patio, corner bath and outdoor rock shower.
Cottages are equipped with mini bars, air-conditioning, fans and feature ‘coal’ stoves for the extra bit of warmth and cosiness in winter months.
Internet connection?

A wireless internet connection is available throughout the lodge area and the rooms.

Which is the nearest airport?

The nearest airport is Cape Town International off the N1 national highway, 2 hours away from Aquila Private Game Reserve, but please be advised that due to it being a high traffic area highway, you will need to check your google maps beforehand for the time you need to be at the airport to see how much time you need to allocate during those times. During peak hours, for instance, we advise adding 2 hours to your travel time.

Do you offer transport?

Yes, we offer transport at an additional cost. Please refer to our page https://www.aquilasafari.com/get-there

If I come by car, which motorway exit should I take?

Follow the scenic N1 out of Cape Town CBD towards Worcester and through the Cape Winelands. Situated under two hours from the CBD, guests will take the R46 Ceres turnoff from the N1 and find the Aquila entrance to the left (about 3km).

Is breakfast included in the price?

Breakfast is included in the price, depending on whether you’re a day visitor, afternoon or sunset safari guest, or an overnight guest. We have various packages which include offerings and a basic itinerary which can be viewed on https://www.aquilasafari.com/rates

What is offered at breakfast?

The buffet breakfast includes a selection of croissants, breads (even gluten free), continental breakfast offerings, charcuterie, cheese, eggs and hot breakfast offerings.

What time is breakfast served?

Breakfast is served from 7am to 10am, every day.

Is room service available?

No room service is offered at Aquila.

Do you have smoking and non-smoking rooms?

All rooms are strictly non-smoking and smoke will trigger a smoke alarm across the property. 

Do you have religious observance rooms?

Yes, we have a prayer room.

Do the bathrooms have baths or showers?

All rooms except for Standard Lodge Rooms have baths and showers. Standard Lodge Rooms have showers.

How many bars does the hotel have?

The hotel has one bar outdoors at the pool, one in the Day Visitor’s Dining Room and Bar, and one above the overnight guest’s restaurant.

Are there car parking spaces or a car park?

Our game reserve has car parking.

How much does parking cost?

The car park is free.

How far in advance do I have to book?

As soon as you have planned your trip! We sometimes have last-minute availability, but in general the earlier you book, the higher the chance of booking your stay on your preferred dates.

Are the prices quoted per room or per person?

The prices quoted are always per person.

Can children go on game drives?

Yes, children of all ages can go on game drives as long as they are supervised by an adult.

Do you have a restaurant?

Yes, we have two restaurants - one for day visitors and one for overnight guests exclusively.

What is the weather like in seasons?

Seasons in the Western Cape are roughly: Summer from November to March. Autumn from April to June. Winter from June to end of August. Spring from September to November.

What will the weather be like when I visit?

Please check your weather app or use google to look up the weather forecast before you pack to stay with us.

 

What is the best time of year for game-viewing?

Any time of year is fine.

Will I see all of the big 5?

As your rangers will explain, there are no guarantees when it comes to wild animals. Our rangers do their best to find the best views of animals that they can within your 2 -3 hour game drive.

 

What must I wear?

Wear what you would usually wear when you pack for a holiday, including a very warm jacket for our winter and spring time, beanies and gloves for game drives. Pack a lighter jacket with your normal clothing for your summer stays, plus swimwear for visits all year round as we have pools and a spa which guests can access at a small fee.

What else should I pack?
  • camera equipment
  • lenses
  • sunscreen
  • mosquito repellant (even though we are malaria free in the Western Cape, we still have mosquitos)
  • bathing suits
  • hats
  • casual shoes for walking around the lodge
  • medical kit for travel that you can ask your doctor to prescribe, plus the usual suspects such as after sun, antiseptic cream, plasters and children’s medicines.
How will my children be entertained?
We have a stunning new outdoor playground at Aquila, plus a luxurious tented area especially for parents and the youngest members of the family to play in.
Is Aquila malaria-free?
Yes.

Call: 0861 7373 783


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Reserve Contact Details

Aquila Reservations, Cape Town, South Africa
Telephone: +27 (0) 21 430 7260
Email: res@aquilasafari.com

Postal Box

  • P.O. Box 1861
  • Cape Town, South Africa
  • Zip code: 8000